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privacy policy

APFUTURA TELECOM SL engages in processing data provided by its customers for the purpose of fulfilling contractual obligations. This data is essential for maintaining the contractual relationship between APFUTURA TELECOM SL and its customers. We highly prioritise the trust and privacy of our customers and are committed to processing this information, referred to as “personal data,” in a responsible and lawful manner.

In order to inform our customers about the processing of their data by APFUTURA TELECOM SL, we have established this Customer Privacy Notice. This document serves to inform individuals about the fundamental aspects of PERSONAL DATA PROCESSING conducted by APFUTURA TELECOM SL within the European Union.

This Notice aims to provide comprehensive information regarding the processing of personal data. However, if you require further clarification or assistance, please do not hesitate to contact our Data Protection Team. We are dedicated to addressing any inquiries or concerns you may have.

Changes in This Notice and Communications

Scope of the Personal Data Protection Policy

This Personal Data Protection Policy encompasses the processing of data that may occur during the provision of our services, both in face-to-face interactions and through browsing or interacting with any of our websites or social media platforms where we maintain a presence (such as Facebook, Twitter, Instagram, etc.). Specific information regarding the use of social networks is provided at the end of this document. It also applies to any internal procedures of APFUTURA TELECOM SL that involve the collection of data, whether in paper forms or any other format.

In any of these mediums, you may access information, fill out forms in some cases, respond to surveys, participate in contests, make inquiries, submit photos, leave comments, etc., thereby providing us with personal data. All such processing is subject to our privacy policy.

Who Is Responsible for the Processing of Your Personal Data?

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, we inform you that the personal data provided will be processed by APFUTURA TELECOM SL, with VAT ID number B64993876, located at C/ Deu i Mata, 133, 08029 Barcelona. Email: info@apfutura.com.

Who is the Personal Data Protection Officer?

The Personal Data Protection Officer is responsible for safeguarding the fundamental right to personal data protection at APFUTURA TELECOM SL and ensuring compliance with personal data protection regulations. You can contact the Personal Data Protection Officer at the following email address: protecciondatos@apfutura.net.

Type of Personal Data That We Process

APFUTURA TELECOM SL collects various types of data from its customers for a variety of legitimate purposes. To facilitate understanding of the personal data we process and for what purposes, we have listed the following categories of data and processing purposes:

– Customer code

– Full name


– Nationality

– Email

– Date of birth

– Gender

– National ID (DNI)

– Authorised person data

– Addresses

– Billing data

– Customer category

– Payment method

– Credit card holder

– Tax category

We do not process sensitive data regarding our customers under any circumstances. The processing of customers’ personal data by APFUTURA TELECOM SL may be justified by various legal reasons: 

– In many cases, processing customers’ personal data is necessary for the fulfillment of contractual obligations.

– Personal data of customers must be processed because APFUTURA TELECOM SL has legal obligations under local or other applicable laws.

Access to Personal Data and Data Processors

Your personal data is collected by APFUTURA TELECOM SL, and may also be transferred to third parties depending on the nature of the processing:

– Due to obligations established in applicable Spanish legislation.

– Personal data may be shared with our service providers, acting as data processors. In this regard, APFUTURA TELECOM SL maintains a record of data processors.

In any case, APFUTURA TELECOM SL implements measures to ensure an adequate level of data protection (for example, by establishing standard contractual clauses regarding the processing of personal data, in accordance with the model clauses of the EU Commission). APFUTURA TELECOM SL does not transfer personal data internationally outside the European Economic Area. However, in the event that such transfers occur, appropriate prior notice will be provided to the data subjects.

Retention Period for Processed Personal Data

In general, APFUTURA TELECOM SL retains data for up to FIVE YEARS after the termination of the contractual relationship or until the end of the applicable statutory period.

Purposes of Personal Data Usage

Below, we explain the legal basis that allows us to process your personal data:

  1. In compliance with a contractual relationship.
  2. When we have your consent.
  3. For the legitimate interests of APFUTURA TELECOM SL in promoting services, products, and initiatives that may be of interest.
  4. To fulfill obligations imposed by law.

We remind you that you can revoke your consent at any time by contacting us at the following address: protecciondatos@apfutura.net.

Application of Security Measures

The company ensures the absolute confidentiality and privacy of the personal data collected and, for this reason, has adopted essential security measures to prevent alteration, loss, unauthorized access, or unauthorized processing, thus ensuring its integrity and security.

The user undertakes to use the provided credentials diligently and not to disclose them to third parties. Furthermore, the user agrees to inform the company in case of theft, loss, or risk of third-party access to their credentials.

Publication of Photos or Videos on the Website or Social Networks

For the publication of photographs or videos of our employees, users, or minors on the website or social networks, as well as for collecting data to conduct contests or process any other personal data, we obtain prior explicit and informed consent from the data subject. In the case of minors under 14 years of age, consent is obtained from their parents or legal guardians.

The processing of these photos complies with the principle of proportionality, meaning they are only processed strictly for the purposes for which consent was obtained.

Irrelevant Data

The company advises users that, unless legally authorized, no user may use another person’s identity or disclose their personal data. Therefore, users must always provide personal data corresponding to their own identity, ensuring it is appropriate, relevant, up-to-date, accurate, and true.

Rights of Interested Parties in Relation to Information



Attention channel



will be able to consult the personal
data managed by the company




will be able to modify the​ personal
data when it is inaccurate​



will be able to apply for the deletion of personal



will be able to request that personal
data not be processed.


Limitation of treatment

will be able to request the limitation to the processing of
personal data in the following cases:
– While checking the challenge of the accuracy
of the data
– When the company does not need to deal
with the data, however it is needed
for the exercise or defense of claims.



will be able to receive in electronic format the data
have provided to us in electronic format


If you consider that we have not dealt with your personal data in agreement with the regulations, you can present a
claim before the Spanish Data Protection Agency.​ https://www.aepd.es/

To exercise your rights, you must send your application​ with a copy of your ID card or document that
proves your identity

The exercise of rights is Free

Social Networks

The operation of social networks is not under the control of ICAFI, and therefore, the information it publishes will be shared by all users who consult them. Similarly, these networks allow interaction with other users, and therefore, below are detailed some premises that must be taken into account.

The purpose of using social networks is to give visibility and diffusion to the services provided by ICAFI. In principle, the same data protection policy specified in this document applies, in terms of collection, processing, and transfer of data.

The user must undertake to:

– Not publish information that does not adhere to the requirements of truthfulness, public interest, and respect for the dignity of people. Especially, the user will have to avoid all behaviours that may infringe upon the principle of non-discrimination based on sex, race, religion, ideology, or any other personal or social circumstance, and against privacy, honour, and the image of individuals, bearing the final responsibility for the truthfulness and legality of the content they publish.

– Not record or publish images, videos, or any other type of recording without the consent of the affected parties.

ICAFI does not identify with the opinions expressed by others or with the ideologies of the profiles with which it has friendships on any social network.

ICAFI reserves the right to remove from its social networks any information published by others that violates the law, incites to do so, or contains messages that attack the dignity of individuals or institutions. Additionally, ICAFI reserves the right to block or report the profile author of such messages.

Recommendations to Users

– Review and read the general conditions of use and the privacy policy of the social network at the time of registration.

– Familiarise yourself with the configuration possibilities and features offered by the network.

– Appropriately configure the privacy settings of user profiles on the social network.

– Avoid publishing excessive information about personal and family life.

– Exercise caution when publishing audiovisual content and graphics on your profile, especially if they involve images related to third-party individuals.

– Refrain from providing third-party data without their prior consent.

The social networks managed by APFUTURA TELECOM SL are:







Changes in This Notice and Communications

We reserve the right to modify this notice as deemed necessary, for example, following changes in laws or regulations. In any case, we will inform you about any changes to this notice. Similarly, we are committed to communicating any modifications to the purposes or aspects that regulate data processing.